Help Centre

Frequently asked questions

Straight answers for parents and students on how Study Shield protects self-study hours, builds the habit, and keeps family data private.

Understanding Study Shield

For Parents

Setup & Getting Started

Rewards & Habit Formation

For Students

Pricing, Purchase & Support

Privacy & Data

Devices & Technical

For Coaching Institutes

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Frequently asked questions

Understanding Study Shield

What exactly is Study Shield?

Why is NEET/JEE preparation described as a marathon rather than a sprint?

What is the "8-hour gap"?

What is the "device paradox"?

Two students in the same batch, same teacher. Why do their ranks differ so much?

For Parents

What can I see on Parent dashboard?

Is Study Shield a parental control app?

My child will resist anything that touches their phone. How is this different?

My child’s coaching institute is excellent. Why do we need this as well?

Will this create more conflict at home, or less?

What is in the weekly report, and how do I get it?

How should I actually use the weekly report?

Setup & Getting Started

Why does it ask for the mobile number from my order?

What is the difference between the QR code and the secure code?

How long does setup take, and what is the sequence?

Can I skip steps during setup and come back later?

How do I set up my study plan?

Rewards & Habit Formation

What are the milestone rewards?

Who funds the rewards?

If my child stops before Day 66, do we lose the earned rewards?

How do weekly goals work alongside the milestones?

What is the Habit Formation Index?

Why 66 days? I have always heard 21 days for a habit.

For Students

What is this StudyShield that my parents just bought?

Be honest — is this my parents controlling my phone?

Why would I actually want StudyShield?

What actually happens when I tap?

What if I need my phone during a session — for a doubt, or a calculator?

What if there is a real emergency and I need to exit a session?

Pricing, Purchase & Support

How does this compare with what we are already spending?

Why one-time rather than a subscription?

What is the satisfaction commitment?

How do I get support?

When can I buy, and how do I stay informed?

Privacy & Data

Will my child’s data be sold or used for marketing?

Why am I asked not to use my child’s real name?

Is Study Shield compliant with the DPDP Act 2023?

Can I stop sharing data with the coaching institute?

Can I have our data deleted?

Does Study Shield read my messages or track my location?

Devices & Technical

My child has a Redmi or Realme phone. Will this actually work?

Can a student bypass focus protection?

How many devices and students does my package cover?

Which devices does Study Shield work on?

What happens when we buy a new phone or laptop?

The kit is not being read when I tap. What should I check?

For Coaching Institutes

How does the partnership commercially work?

Why should we care about hours that happen outside our building?

What operational burden does this place on our staff?

How do students get linked to our institute’s cohort view?

Still have a question?